Support & Maintenance

Our dedicated team of experts and professionals has, over the years been driven by virtues of constant skill updating and integrity to bring into play strategies that have steered many e-businesses into prosperity. We are therefore confident that our e-business support and maintenance solutions are lucrative to any ecommerce business venture out there.

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Customer Service Setup

• Email, Chat, Phone Call Support
• Integration with appropriate Dispute Resolution Systems

Policy Research/ Setup

• Privacy Policy
• Return/ Cancellation Policy
• Shipment Policy
• Ordering Policies
• Disclaimers

Support & Management

Ongoing Site Management

To create a successful e-commerce business the site needs to be managed professionally & the updates need to happen in time.

Our team can take care of:

• Product management (Add/ Remove products, update prices etc.)
• Deals/ campaign / offer creation and management
• Category creation (Clearance sale, Just-in-market etc.)
• Landing page creation & optimization
• Content creation/ content updating
• Image processing/ Enhancements
• Upgrades to frame works/third party tools/database

In short, keeping your ecommerce business buzzing 24 X 7!

Server Administration

An ecommerce website needs a web server, an email server and typically a database server too. Softconcept offers all necessary technical and administrative services such as

• Managed storage
• Load balancing, connectivity
• Monitoring and reporting functions

Database Administration

We handle all aspects of database support, backup, and the technical integration of your website with database search software.

E-commerce Security

Security vulnerabilities affect all ecommerce environments, regardless of whether the merchant hosts its own payment processing pages or outsources this function.

• HTTPS pages for sensitive data
• PCI compliance for data security
• Fraud Prevention & Management Setup
• Implementing SSL Secure Data Transfer

Quality Assurance & Usability Testing

Our QA team ensures that all possible end-user scenarios are thoroughly tested and a detailed QA report is provided.

• Loading time of portal pages
• Major browser compliance

• Client UAT/performance testing
• Major OS platform compliance

• Assuring successful staging transactions for all backend functions
• Adherence to standard conventions for user login, hyperlinks, shopping carts, checkouts and SEO

Localization

• Multi Language Support for the portal
• Multi Currency Support

Others

• Fraud Prevention Mgmt.
• Image Processing / Profiling